If you can't get your courses marked as 'Completed', there are some simple solutions to resolve this issue.
Course Not Showing as 'Completed'
If your course has not been marked as completed, this means there is a module or lesson that is incomplete. Please go to the "Current" section of your Learning Center and click on the name of the course. This will pull up the assignments for that course. If an assignment does not have a green check mark, click on the name of the assignment and scroll all the way up and down the page to ensure the system recognizes this page has been read in full.
The following is a sample of how to check for course completeness. This review can also be done in a private browser window for improved performance:
- Go to "START HERE - Tasks" to complete the first assignment.
- Select one of the lessons (Lesson 1, for example) and check the following:
- If the IHI Open School post-course survey does not have a green check mark next to it, click on the survey to launch and complete it.
- If the "Lessons" section has a red exclamation mark, this means that there is an incomplete lesson. Click on the "Lessons" link, then on the three lines at the top left corner within your course to open the course menu. Here you will see the progress bar at the top and a list of each lesson below it. The lessons that have been completed will have a grey check mark next to the,, while the ones that are incomplete will not. Click on the name of the incomplete lesson to launch and complete it.
Open School Survey is Locked
- Before you can move onto the Post-Course Survey, you must complete all lessons within the course.
- Go to the "Current" section of your Learning Center, then click on the name of the course. The assignments for that course will be listed next. If the "Lessons" section has a read exclamation mark, this means that there is an incomplete lesson.