Common Open School Questions

  1. How to find the Open School courses
  2. Add to cart vs. enrolling in a course
  3. How to find and claim certificates
  4. How to fix your courses if they are stuck at a percentage under 100% or lower

How to find the Open School courses

Visit ihi.org/osstart for shortcuts and answers to FAQs on how to access courses.

When you return to https://education.ihi.org, click Browse Catalog, and view the Open School courses listed, you should see the blue button “Enroll.” Once you click “Enroll,” the course will appear in your Learning Center and you can click “Launch” to start the course.


Add to cart vs. enrolling in a course

Student or Faculty Member

If you are a student or faculty member seeing an “add to cart” option rather than an “enroll” option please follow the steps below to make sure your account is setup correctly:
  1. Log in with your username and password at www.ihi.org
  2. Navigate to my.ihi.org/myaccount, where you can edit your profile:
  3. Double check four fields to ensure that you are recognized in our system as a student or resident:
screenshot of Primary Role section

From My Details, click the pencil icon at the top right

  • Scroll down until you view Primary Role
  • Select “Student” from the dropdown menu
  • Click Save
screenshot of My Account Settings

From Students and Residents, click the pencil icon at the top right

  • From the Student or Resident? drop-down, select the role that best describes you: Student – Full Time, Student – Part Time, or Resident
  • Enter your School E-mail address (this should end with .edu, though it does not need to match the primary email on your account)
  • Select Year of Graduation
  • Click Save
  1. You should now see “Successfully Updated” at the top of the screen.
    screenshot of successfully updated message
  2. Sign out of your My IHI
  3. This should take you back to the homepage, where you will need to click the log out button
  4. Return to https://education.ihi.org/ and logon.  You should now be able to enroll the courses.  

View more detailed information on setting up your account to get access to Open School for free.

Group Subscription

If you are accessing the Open School courses for free through a group subscription and seeing “add to cart” instead of “enroll”:


How to find and claim certificates

Learn how to find and claim your credits/certificates »


How to fix your courses if they are stuck at a percentage under 100% or lower

If you are unable to complete the course please log out of your IHI account, close the browser and log in on a new browser. Then, launch the course that needs to be finished and complete the “Your Turn” Sections and the Attestation of the course. This should allow you to complete the course.